The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Paid parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Darts
Guest Parking
Electric kettle
Services
Laundry
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's buffet
Game room
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Jacuzzi
Room features
Heating
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Queen Street,
Portsmouth,
United Kingdom,
PO1 3HS,
Hampshire
Map view
street view
Queen Street,
Portsmouth,
United Kingdom,
PO1 3HS,
Hampshire
City landmarks
Tower
Spinnaker Tower
780 m
Gallery
Aspex Gallery
800 m
Church
Portsmouth Cathedral
1.7
km
Museum
Portsmouth Museum
1.1
km
Guildhall Square
The Guildhall Square Cenotaph
860 m
Shopping Area
Cascades Shopping Centre
1.0
km
Broad Street Located on the walkway by the sea wall near the Square Tower
Bonds of Friendship
1.0
km
Church
Cathedral Church of St John the Evangelist
740 m
Broad Street.
Round Tower
1.4
km
Church
Royal Garrison Church
1.6
km
Old Portsmouth
1.4
km
Museum
Charles Dickens' Birthplace
1.8
km
Harbour
Clarence Pier
1.9
km
Museum
The Royal Navy Submarine Museum
2.6
km
Museum
Explosion Museum of Naval Firepower
3.5
km
Nearby
Parking area
Portsmouth Historic Dockyard
470 m
Museum
The Mary Rose Museum
470 m
Portsmouth Historic Dockyard Visitors Centre Victory Gate,HM Naval Base,
HMS Victory
470 m
Gunwharf Quays
Gunwharf Quays
440 m
Portsmouth Historic Dockyard
HMS Warrior 1860
480 m
Museum
National Museum of the Royal Navy
470 m
19 College Road
Dockyard Apprentice
210 m
Victory Gate Portsmouth Historic Dockyard
Boathouse No 4
270 m
17-18 The Hard
Genesis Expo
220 m
The Hard
Jutland 1916
240 m
Portsmouth_s Historic Dockyard
Hms M33
490 m
Museum
Trafalgar Experience
430 m
Garden
The Porter's Garden
500 m
Gunwharf Quays Marina Gunwharf Quays
Tall Ship Experience
580 m
Central Building Gunwharf Quays
450 m
Restaurants
Ship Anson
330 m
10 The Hard
Britannia Fish and Chips
320 m
7 The Hard Portsea
Cafe Oasis
340 m
11 The Hard
The Cornish Bakery
490 m
Millennium Walkway Gunwharf Quays
Pret A Manger
590 m
Unit 79 Gunwharf Quays
The Mary Rose Cafe
470 m
Main Road Mary Rose Museum
Whittard
560 m
Unit 93B Unit 93B
Subway
650 m
6-7 Charter House Lord Montgomery Way Unit 6 And 7 Charter House
Cafe In The Park
340 m
Victoria Park Lodge Anglesea Road Victoria Park
Port Coffee
830 m
The Vulcan building
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Convenient location
Good quality food
Improvements needed in service
Limited dining options
7.4/10
Very good
Rooms
8.4
Location
8.6
Service
6.3
Dining
6.8
Guest reviews
7.4/10
based on 12 reviews
4/5
based on 1012 reviews
8.1
8.1/10 based on 4532 reviews
#17 of 41 hotels in Portsmouth based on Tripadvisor
Elizabeth
United States,
May
2024
7.0/10
I had a wonderful stay at the hotel. The rooms had recently been refurbished, including a lovely bathroom with a large walk-in shower and a very comfy bed. The breakfast was decent, offering a nice start to the day. However, the customer service definitely needs improvement, especially at the reception. On the upside, the hotel is located in the historical area of Portsmouth, making it convenient to reach Portsmouth Harbour station and explore superb tourist attractions. The dining experience, although a bit overpriced for limited options, still provided quick service with the option for add-ons.
Rooms
8.0
I loved the recently refurbished rooms with a fantastic bathroom featuring a large walk-in shower. The bed was super comfy.
Service
5.0
I found the customer service lacking, as promised calls were not made, and there is room for improvement, especially at the reception. However, a welcome drink was a nice touch upon arrival.
Location
9.0
The hotel's location in the historical area of Portsmouth was a highlight. It was close to Portsmouth Harbour station, superb tourist attractions, and just about everything I needed for a great stay.
Dining
6.0
Although the dining was a bit overpriced for limited items, the food was served quickly, and there were options for add-ons. The hot pot dishes were a nice touch.
Facilities
7.0
The hotel facilities were satisfactory, but there is room for improvement to meet higher standards.
Dave
United Kingdom,
March
2024
8.2/10
The hotel is located in the historical area of Portsmouth, very close to the ferry terminal and near the museums. The rooms feature giant comfortable beds and excellent amenities, providing a great night's sleep. The service was professional and welcoming, although a small hiccup with finding the reservation. Dining options were good, with freshly cooked ingredients, even though the menu was a bit limited. The facilities were well-maintained, offering a comfortable stay overall.
Rooms
9.0
The rooms are equipped with giant comfortable beds and excellent amenities for a cozy stay.
Service
8.0
The staff was professional and welcoming, providing excellent service throughout my stay.
Location
9.0
The hotel is ideally situated in the historical area of Portsmouth, close to the ferry terminal and museums.
Dining
7.0
The dining experience offered good quality ingredients but could have had a more varied menu selection.
Facilities
8.0
The facilities are well-maintained, ensuring a comfortable and enjoyable stay.
Maurice
United Kingdom,
February
2024
7.4/10
The hotel is located in the historical area of Portsmouth, close to all attractions and the coach station. The rooms are well-equipped with good facilities, a great bathroom, and a good shower. The service could be improved, especially with the receptionist; however, laundry services and a welcome drink are available. The dining experience, though a little overpriced for the limited items offered, includes good ingredients and freshly cooked meals. The facilities are decent, addressing the basic needs of guests.
Rooms
8.0
The rooms have good facilities, tea/coffee facilities, a great bathroom, and a good shower.
Service
6.0
The service could use improvement, particularly with the receptionist. Laundry services and a welcome drink are available.
Location
9.0
The hotel is located in the historical area of Portsmouth, close to all attractions and the coach station.
Dining
7.0
The dining experience, although a bit overpriced for limited items, offers good ingredients and freshly cooked meals.
Facilities
7.0
The facilities meet the basic needs of guests.
Josh
United Kingdom,
February
2024
7.8/10
The hotel is located in the historical area of Portsmouth, close to Gunwharf Quays shopping center and near the Harbour. The rooms had recently been refurbished and the bathroom was excellent with a large walk-in shower, plus we were upgraded free of charge to an executive bedroom. However, there was a slight issue with the reservation that the duty manager did not handle as expected.
Rooms
9.0
The rooms were recently refurbished, lovely, and the bathroom was excellent with a large walk-in shower. We were pleasantly surprised to be upgraded to an executive bedroom free of charge.
Service
7.0
The receptionist provided professional service, but there was a minor hiccup with the duty manager not handling the reservation issue effectively.
Location
9.0
The hotel is situated in the historical area of Portsmouth, very close to the Gunwharf Quays shopping center and the train station, making it a convenient location with easy access to key attractions.
Dining
6.0
The dining experience was satisfactory, but the quality of the food could have been better. However, the freshly made sandwiches were a highlight.
Facilities
8.0
The hotel offers basic facilities that cater to most needs, ensuring a comfortable stay.
Bryan
United States,
December
2023
7.0/10
My stay at the hotel was quite pleasant. The rooms were clean and comfortable, and the staff was friendly, but there were some shortcomings in service. The location was convenient, but lacked proper dining options. The facilities were satisfactory, offering a decent experience for the price.
Rooms
8.0
The rooms were clean and comfortable with a good shower.
Service
6.0
The staff were friendly, but some improvements in customer service are needed.
Location
7.0
The hotel's location was convenient, but lacked clear restaurant information on arrival.
Dining
7.0
The dining options were a bit limited for the price, but the food quality was good.
Facilities
7.0
The facilities provided were satisfactory for the stay.
Convenient location
Improvements needed in service
Micky
United Kingdom,
October
2023
8.8/10
The hotel is situated in the historical area of Portsmouth, and it's close to the ferry terminal and Portsmouth Harbour Railway station. The rooms offer very good facilities, including a lovely big opening window, tea/coffee facilities, and a giant comfortable bed. The service was professional, although I couldn't talk with the general manager due to a meeting, and there was a minor issue with finding the reservation. The location is fantastic, with lots of nice places to eat in the marina nearby. The dining experience included fresh and seasonal products, with the option for add-ons for pre-dinner drinks. The facilities were excellent, providing laundry services and a welcome drink. The price was worth it for the value received.
Rooms
9.0
The rooms were spacious and had excellent facilities.
Service
8.0
The staff, especially the receptionist, was very professional.
Location
9.0
The hotel is centrally located in the historical area of Portsmouth with easy access to transportation and dining options.
Dining
9.0
The dining experience was enjoyable with fresh and seasonal products provided.
Facilities
9.0
The facilities were top-notch, including laundry services and a welcome drink for guests.
Leslie
United States,
October
2023
7.0/10
The hotel is ideally located in the historic area of Portsmouth, right next to the National Museum of the Royal Navy and close to the seafront and shops. The rooms are upgraded free of charge and spacious, but some improvements are needed in customer service. The dining options are a bit overpriced for the selection available.
Rooms
8.0
I was pleasantly surprised that my room was upgraded free of charge to an executive bedroom with double beds. The room was spacious and had a large, comfy bed.
Service
5.0
While the receptionist tried to assist, the general manager was unavailable, and the duty manager did not reach out as promised. The hotel definitely needs to enhance its customer service.
Location
9.0
The hotel's location in the historical area of Portsmouth is excellent, right by the seafront and near the harbor and museums. It also boasts a very fine bar, perfect for unwinding.
Dining
7.0
The dining experience, though included in the rate, was a bit overpriced for the limited items served. However, the sandwiches were delicious and served swiftly.
Facilities
6.0
The facilities offered are decent, but improvements can be made to enhance the overall guest experience.
William
United States,
August
2023
7.6/10
I absolutely loved my stay at this hotel! The rooms had recently been refurbished, which was a lovely touch. The bathroom was excellent with a large walk-in shower and a giant comfortable bed. The hotel is situated in the historical area of Portsmouth, close to the town centre and the historic dockyards. The dining experience was good with quality ingredients freshly cooked. However, the service needed some improvement, as I couldn't find my reservation easily, and they could work on their customer service skills. Despite that, the overall experience was delightful.
Rooms
9.0
The rooms were recently refurbished and well-appointed. The bathroom was excellent with a large walk-in shower and a giant comfortable bed.
Service
6.0
The service could use some improvement. I had trouble finding my reservation, and they need to work on their customer service skills.
Location
8.0
The hotel is conveniently located in the historical area of Portsmouth, close to the town centre and the historic dockyards.
Dining
7.0
The dining experience was good, with quality ingredients freshly cooked, but there is room for improvement in the food quality.
Facilities
8.0
The facilities were enjoyable, and I appreciated the well-equipped amenities.
comfortable rooms
service improvement needed
James
United Kingdom,
July
2023
7.4/10
The hotel is situated in the historical area of Portsmouth, surrounded by attractions and close to the Historic Dockyard & Waterfront. The rooms are in good condition, boasting a fantastic mattress and a jacuzzi, along with excellent facilities. The service is provided in a really professional manner, although there was an issue finding my reservation and the general manager wasn't available to talk. The dining experience, while offering good ingredients freshly cooked, was a bit overpriced for the limited items available. The location is near everything you might need but could be a bit bare in some areas. Overall, a comfortable stay with some minor drawbacks.
Rooms
8.0
The rooms are in good condition with excellent facilities, including a fantastic mattress and a jacuzzi.
Service
7.0
The service was provided in a really professional manner with good customer service, but there were issues finding my reservation.
Location
9.0
The hotel is located in the historical area of Portsmouth, near the Historic Dockyard & Waterfront, and close to all attractions.
Dining
6.0
The dining experience offered good ingredients freshly cooked but was a little overpriced for the limited items available.
Facilities
7.0
The hotel offers adequate facilities for a comfortable stay.
Charles
United Kingdom,
May
2023
7.0/10
The hotel is situated in a historical area of Portsmouth, near the train and bus stations, and very close to the Royal Navy museum. While the rooms were excellently refurbished and featured lovely bathrooms with large walk-in showers, an issue arose with the quality of towels in the spa. The staff's customer service, particularly the receptionist, could use improvement, as contacting the duty manager was challenging. Despite a slight overpricing in dining with limited menu items, the food quality was good, and there were tandoori dishes available. Overall, the value for money was reasonable given the included dining options, but guest expectations could benefit from being managed more professionally.
Rooms
8.0
The rooms were always kept clean, with excellent comfortable beds and a small fan provided. The recent refurbishment was lovely, and the bathrooms were excellent with a large walk-in shower.
Service
6.0
There is a need to work on their customer service, especially regarding prompt responses by the duty manager. However, the receptionist handled interactions in a professional manner.
Location
7.0
The hotel is conveniently located in the historical area of Portsmouth, near transportation hubs like the train and bus stations. It's very close to the Royal Navy museum but slightly further away from the center.
Dining
7.0
Although the dining was a little overpriced for the limited items offered, the food quality was good, and there were tandoori dishes available. However, improved communication on value for money is suggested.
Facilities
7.0
Guests had access to facilities such as laundry and a welcome drink. However, the issue of fraying towels in the spa indicates a need for better maintenance.
Adam
United States,
April
2023
7.6/10
Staying at this hotel was a delightful experience overall. The recently refurbished rooms were a lovely surprise, especially the excellent bathroom with a large walk-in shower. I was even upgraded free of charge to an executive bedroom with a large, comfortable bed. However, there were some issues with the service, particularly the need for improvement in customer service. The location was superb, nestled in the historical area of Portsmouth, making it easy to reach all the main attractions. The dining experience had its ups and downs with quick but not great quality food. The facilities were decent, without any standout features.
Rooms
9.0
The rooms had recently been refurbished, and the bathroom with a large walk-in shower was excellent. Being upgraded to an executive bedroom with a large comfortable bed was a nice touch.
Service
7.0
The service was a bit lacking, especially in the area of customer service. However, the receptionist was friendly and helpful.
Location
9.0
The hotel is located in the historical area of Portsmouth, making it easy to reach everything. It's also very close to the Portsmouth Harbour Boat Museum and the ferry terminal.
Dining
6.0
The dining experience was a mix of quick service but not the best quality food. I enjoyed the globally inspired dishes, though the overall quality could be improved.
Facilities
7.0
The hotel offers standard facilities without any standout features.
Jim
United States,
April
2023
7.0/10
The hotel is ideally located in the historical area of Portsmouth, close enough to the ferry terminal and the railway station. The rooms offer a giant comfortable bed and tea/coffee facilities, but there is room for improvement in their customer service. The dining experience, although with good ingredients freshly cooked, was a little overpriced for the limited items offered.
Rooms
8.0
The room was spacious, and the giant comfortable bed provided a great night's sleep.
Service
5.0
The customer service definitely needs improvement, as the duty manager did not follow up as promised.
Location
9.0
The hotel is conveniently located in the historical area of Portsmouth, offering easy access to the railway station and the ferry terminal.
Dining
6.0
Although the food was served quickly, the limited menu options were a bit overpriced for what was offered.
Facilities
7.0
The hotel's facilities include a pleasant dining area and access to traditional local products.